What this covers
This policy covers AppuBot Cloud, the optional paid plans that give your bots a cloud computer of their own. The AppuBot app on your own computer is free, so there is nothing to refund there.
AppuBot Cloud is sold through Dodo Payments, our merchant of record: Dodo Payments takes the payment, handles tax and sends refunds. Charges show on your statement as DODOPAY.
Cancelling
- You can cancel at any time from your account page, account.appubot.com/account. No email or phone call needed.
- Cancelling stops the next renewal. Your plan, and your cloud computer, keep working until the end of the period you already paid for.
- After that your cloud computer stops and is kept for 7 days, then it and its backups are deleted for good. Download anything you want to keep before your plan ends; subscribing again within those 7 days brings the computer back as it was.
Refunds
- Your first payment. If AppuBot Cloud isn't right for you, ask within 14 days of your first payment for any plan, monthly or yearly, and we'll refund it in full. This is once per person.
- A yearly renewal you didn't mean. If a yearly plan renewed and you didn't want it, ask within 14 days of the renewal. If your cloud computer hasn't been used since, we'll refund the renewal in full.
- When we can't deliver. If your cloud computer is unusable for a long stretch because of a problem on our side, or if we stop offering AppuBot Cloud, we refund the unused part of what you paid.
- Otherwise we don't refund part of a month or year already started; cancelling simply stops the next payment.
Accounts suspended for breaking the acceptable use policy or the terms don't get a refund, except where the law requires one.
How to ask
Email sarthak@appubot.com from the email address on your account and tell us which payment. We answer within two working days. Refunds go back to the card or method you paid with, through Dodo Payments; your bank usually shows them within 5 to 10 working days.
Please write to us before disputing a charge with your bank. We can usually sort it out faster, and a dispute pauses your account while the bank looks into it.
Changing plans
You can move to a bigger or smaller plan, or between monthly and yearly, from your account page. The checkout shows what you will pay before you confirm, with the unused part of your current plan taken into account.
If a payment fails
We email you and try again over the following days. If the payment still doesn't go through, your cloud computer stops and your data is kept for 7 days: pay within that time and it starts again as it was. After that your plan ends and the computer and its backups are deleted.
Your legal rights
Nothing here takes away rights you have under the consumer law where you live. Where that law gives you more, it applies. Taxes such as VAT, GST or sales tax are refunded along with the payment they were charged on.